Neuralead — Help Center

Welcome to the Neuralead Help Page.
Here you’ll find everything you need to get started, manage your account, and use credits efficiently.

Getting Started

Connect your Facebook Page securely through our dashboard.
Set up your AI updating system prompt and business context.
Sync products from your Shopify or WooCommerce store or manually add products.
Neuralead automatically replies to your page messages — fast, accurate, and human-like.
Credits are deducted per reply, based on token usage.

It’s that simple.

Credit System

Neuralead uses a credit-based model.
1 reply = few credits, depending on message length and complexity.
Extra credits are charged when system prompts are long or advanced.

Buying Credits

You can purchase a credit package from the Buy Credits section.
Currently, we support Shopify billing and local mobile banking payments (Bkash, Nagad, etc.) .

Refund Policy

We will only issue refunds if:

The user was charged but did not receive credits.
Refund requests must be made within 7 days of the transaction.

No refunds are given for used or partially used credit packages.

Managing Your AI

You can pause or resume your AI anytime.
Change the system prompt to customize how your AI responds.
If you have multiple pages/channels, each can have its own AI setup.

Tips for Better Results

Keep your system prompt clear and concise.
Avoid conflicting instructions.
Use examples to guide your AI’s tone and behavior.

Example:

You are a friendly page assistant for an online shop.
Always greet users politely and answer questions about products.

❓Need More Help?

If you need additional assistance, contact us through:

Email: support@neuralead.space
Phone: +880 1905-345807